Order Processing

It is strongly recommended that you purchase your recovery products at least two weeks prior to surgery. This will avoid paying extra for rush shipping charges, nullified returns, or delays in delivery, especially during the holiday season.

Most items ship out the same business day, as long as the order is received prior to 4:00 EST. We ship all packages via FedEx (or USPS if requested) out of our Pennsylvania warehouse facility. If you have any questions, please do not hesitate to contact Customer Care at 1-800-330-6300 for assistance. Please view the chart below to estimate the time for delivery from our warehouse.

You will receive tracking information via email 24-60 hours after you place an order. We will also send updates regarding the status of your order, to the e-mail address you provided when ordering.

What you can expect...

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